How should I hang my name?
We recommend that you hang your name plaque or sign using Command 3m Picture hanging strips on painted walls only. For wallpapered walls we suggest requesting small holes to be added to your sign for securing to the wall with screws.
Ensure you follow the below instructions and use the correct strips for the weight of your product.
https://www.commandbrand.com.au/3M/en_AU/command-au/hooks-strips/
As all surfaces are different we can not take responsibility for damages that occur after your sign has been received or from incorrect hanging.
My order has arrived broken, what should I do?
Our items are inspected thoroughly before shipping for errors and damage. They are then sealed in protective packaging. Although we do our very best to get your order to you safely, there can be issues with postal handling from time to time.Please check your order within 24 hours of receiving and report any damage caused during postage to hello@letterly.co. Please include photographs of the damaged item in its original packaging. By removing then item from its protective coating you are accepting that it is in good condition and without damage.
I'm not sure what font to choose. Can I see how my name will look?
Yes, please use our font preview tool located in the header of this website to view how your name will look in all available fonts.
Should you wish to be provided with a black and white artwork proof before your order is made, please leave a note at the checkout. This may increase the production time of your order 3-5 working days.
How should I care for my name?
Clean using a clean micro-fiber cloth only to remove fingerprints or dust.
Do not use Windex or other glass cleaners, as these contain harmful chemicals that will ruin the surface of your product
Avoid excess moisture, including the use of humidifiers and vapourisers,
Please be very carful installing and handling your item as acrylic can be very fragile.
Our products are not toys, please keep them out of reach of little hands.
When will my order arrive?
Our current turn around times are displayed in the header bar of each page on this website. Please pay attention when placing your order as it may change based on our workload.
PLEASE NOTE dispatch times do not include artwork proofing and delivery times.
Do you ship internationally?
We ship within Europe, USA & Canada. Please contact us if you require a shipping quote to a country not listed
For orders to Australia and New Zealand please visit www.letterly.com.au.
International shipments may be subject to tariffs, duties, and VAT. These costs are your responsibility and not included in product or shipping costs.
Can you help with a custom order?
We often take on custom work, or business signage. Please email hello@letterly.co should you have a special request.
How Should I hang my neon sign
Please see our neon hanging guidelines